Introduction
We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your product, please review our refund and return policy to understand your options and the steps to follow.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Some items, such as perishable goods, custom products, and personal care items, may not be eligible for return. Please refer to our list of non-returnable items for more details.
Process for Returns
- Initiate a Return:
- Contact our customer service team to initiate a return. Provide your order number and the reason for the return.
- Prepare Your Item:
- Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item:
- Follow the return instructions provided by our customer service team. Use a trackable shipping method to ensure the item reaches us safely.
- Inspection and Refund:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. Provide details and, if possible, include photos of the damage. We will arrange for a replacement or a refund based on your preference.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Custom-made products
- Personal care items (e.g., skincare, haircare)
Contact Us
For any questions or concerns about our refund and return policy, please contact our customer service team. We are here to assist you and ensure a smooth return process.