Prephub.co

Faqs

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Things You Need to Know and
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  • 01. I am a supplier and want to collaborate. What should I do?
    To collaborate, you can contact us and fill out our supplier form.

  • 02. What documents are required for the supplier application?
    The required documents for the supplier application include identification, tax number, and company registration documents.

  • 03. When will my application be processed?
    The processing time for your application typically takes 5-7 business days, depending on the review of the documents.

  • 04. What kind of support do you provide in supplier relationships?
    In supplier relationships, we provide ongoing communication and support, guiding you at every step.

  • 05. How can I receive payments as a supplier?
    Supplier payments are made via bank transfer or other payment methods, depending on the agreements.

  • 01. I am a customer. How can I place an order?
    To place an order, visit our website, select the products you want, and complete the payment process.

  • 02. What is the delivery time for my products?
    The delivery time depends on the type of product ordered and your delivery address. We usually deliver within 1-3 business days.

  • 03. How does the return or exchange process work?
    To return or exchange a product, you need to contact us within 2 days of delivery. We will initiate the return process.

  • 04. How can I contact the customer support team?
    You can reach our customer support team via the contact form on our website or through our 24/7 online support hotline.

  • 05. Are there any hidden fees in your prices?
    No, all our prices are clear and transparent. You will not encounter any extra charges.

  • 01. What is Prephub.co?
    Prephub.co is a company that provides reliable, fast, and integrated product sourcing solutions for clients operating on Amazon and other e-commerce platforms.

  • 02. What services does Prephub.co offer?
    Our company offers product sourcing, preparation processes, and on-time delivery services. We provide solutions tailored to our clients’ needs.

  • 03. What is the history of the company?
    Prephub.co was established 2 years ago and has quickly become a reliable product sourcing network.

  • 04. How is customer satisfaction ensured?
    Customer satisfaction is ensured by continuously collecting feedback and improving our service quality. We prioritize the customer experience at every stage.

  • 05. What is the vision of Prephub.co?
    Our vision is to become a globally recognized product sourcing network and a leader in the e-commerce industry.