Get Answers
Things You Need to Know and
We Know Your’s
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01. I am a supplier and want to collaborate. What should I do?To collaborate, you can contact us and fill out our supplier form.
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02. What documents are required for the supplier application?The required documents for the supplier application include identification, tax number, and company registration documents.
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03. When will my application be processed?The processing time for your application typically takes 5-7 business days, depending on the review of the documents.
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04. What kind of support do you provide in supplier relationships?In supplier relationships, we provide ongoing communication and support, guiding you at every step.
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05. How can I receive payments as a supplier?Supplier payments are made via bank transfer or other payment methods, depending on the agreements.
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01. I am a customer. How can I place an order?To place an order, visit our website, select the products you want, and complete the payment process.
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02. What is the delivery time for my products?The delivery time depends on the type of product ordered and your delivery address. We usually deliver within 1-3 business days.
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03. How does the return or exchange process work?To return or exchange a product, you need to contact us within 2 days of delivery. We will initiate the return process.
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04. How can I contact the customer support team?You can reach our customer support team via the contact form on our website or through our 24/7 online support hotline.
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05. Are there any hidden fees in your prices?No, all our prices are clear and transparent. You will not encounter any extra charges.
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01. What is Prephub.co?Prephub.co is a company that provides reliable, fast, and integrated product sourcing solutions for clients operating on Amazon and other e-commerce platforms.
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02. What services does Prephub.co offer?Our company offers product sourcing, preparation processes, and on-time delivery services. We provide solutions tailored to our clients’ needs.
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03. What is the history of the company?Prephub.co was established 2 years ago and has quickly become a reliable product sourcing network.
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04. How is customer satisfaction ensured?Customer satisfaction is ensured by continuously collecting feedback and improving our service quality. We prioritize the customer experience at every stage.
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05. What is the vision of Prephub.co?Our vision is to become a globally recognized product sourcing network and a leader in the e-commerce industry.